At Ashya, we aim to make your shopping experience seamless and ensure your orders are delivered quickly and securely. Below are the details of our shipping policy:

Delivery Time

• Orders are delivered within 1-2 business days.
• Delivery times may vary during peak seasons or due to unforeseen circumstances, but we strive to keep delays to a minimum.

Shipping Regions

• We currently deliver to [specify regions, e.g., UAE and Egypt].
• For international shipping, stay tuned as we expand our reach!

Shipping Costs

• Shipping fees are calculated at checkout and depend on your delivery location.
• Enjoy free shipping on orders above 1999 L.E

Order Processing

• Orders placed after this time, or on weekends and holidays, are processed the next business day.

Order Tracking

• Once your order is shipped, you will receive a confirmation email or SMS with your tracking details.
• You can use this tracking number to monitor your shipment’s progress.

Failed Deliveries

• If a delivery attempt fails due to an incorrect address or unavailability of the recipient, we will contact you to arrange a redelivery. Additional charges may apply.

Shipping Restrictions

• We are unable to deliver to P.O. Boxes or certain remote locations.
• Hazardous or restricted items may be subject to additional shipping regulations.

Damaged or Lost Packages

• If your package arrives damaged or is lost in transit, please contact us within [3-7 days] of the expected delivery date at care@ashya.com.
• We will work with the courier service to resolve the issue promptly.

Contact Us

If you have any questions or concerns about your shipment, please reach out to us:

• Email: care@ashya.com
• Live Chat: Available on our website via the WhatsApp chat button in the bottom-right corner.